I am pleased to present my Fall 2014 Report.
We are reporting on seven audits which examined a number of different government activities and programs.
As is typically the case with our audits, we found good practices in some areas. In others, we found practices that need improvement.
One concern that I have in looking at these audits is that departments need to have a clearer understanding of whether the services they are providing are truly meeting the needs of Canadians.
The findings presented in this report, in particular in our audits of Veterans Affairs Canada, the Nutrition North Canada program and Library and Archives Canada, underscore the disconnect that happens when departments don't have a clear understanding of whether the services they are providing are meeting the needs of Canadians.
When departments do not fully consider the on-the-ground impact of their activities, they are missing opportunities to verify that they are hitting the mark for Canadians.